How torequest warranty service?

Step 1

The Affiliate should contact Imptek's exclusive line for warranties 02-396-5022 (option 1) or by mail:

Step 2

A Garanty advisor will receive the call by mail. The affiliate must indicate his data and mention the Imptek guarantee shield number if known.

Step 3

Using a mapping and location system, the consultant locates the Imptek technical partner responsible for the job.

Step 4

Garantí assigns an Imptek technical partner and informs the estimated time of the inspection visit. 48 hours from contact.

Step 5

The service is monitored from start to finish by Garantí to minimize waiting times and ensure quality of service.

Step 6

Satisfactory completion of the service is confirmed with the member and a telephone quality of service survey is conducted.

IMPORTANT: The Owner should not cancel values if at the time of inspection it is validated that the damage is covered by the warranty.

Step 7

The Affiliate should contact Imptek's exclusive line for warranties 02-396-5022 (option 1) or by mail:

Step 8

A Garantí advisor will receive the call/email. The Affiliate must provide the advisor with his/her contact information and mention that he/she wishes to transfer the shield to a new owner.

Step 9

Once the new owner's data (purchase contract and date) is registered, the shield is effectively transferred.